Returns Policy

Membership Refund Policy

Refund Policy 

This refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) that relate to distance selling. The law came into force in the year 2000 and applies to all UK based transactions where the consumer doesn't meet the vendor. These regulations do not govern contracts between businesses.

Consumer Rights

If you pay for a membership with the Men's Hairdressing Federation you have, in accordance with the above law, a seven-day cooling off period - during which you have the right to cancel your subscription and receive a refund. If you do decide to cancel within the seven days, we will refund your payment within 30 days of your cancellation.

Refund Conditions

No refund will be given if Men's Hairdressing Federation believes that an individual has benefited in any way from being a member of Men's Hairdressing Federation; e.g. by entering a competition run by the Mens Hairdressing Federation, by having access to business support materials or by obtaining member discounts.

How to cancel within seven days of purchase

Should you wish to cancel your subscription within the seven-day cooling off period, please e-mail us at [email protected] or you can write to us at, Men's Hairdressing Federation,  6 Bellingham Lane, Rayleigh, Essex, SS6 7EH.  


Training Courses Refund Policy

Cancellation charges are applied in all cases. MHFed regret that we have to do this, however all bookings involve administrative costs and it is difficult to fill spaces made vacant by late cancellations.

Cancellation charges depend on when the written cancellation notice is received. A full refund will be given only if more than 4 weeks' notice is given of a cancellation.

  • Over 4 weeks cancellation notice - Full refund
  • 2-4 weeks cancellation notice - 50% refund
  • Less than 14 days cancellation notice - No refund unless in exceptional circumstances, for which a medical certificate or doctors note may be requested.  

Alternatively, a substitute delegate can be named at any time before the course. There will be no extra charge for making a substitution.  However should the substitute not be an MHFed member then they will have to sign up or pay the non-membership fee if only the membership fee has been paid.

No refund will be payable for non-attendance  if no prior notice of cancellation is given.

It may be necessary for reasons beyond the control of the Men's Hairdressing Federation to change the content and timing of the course, the date, venue or instructor.  MHFed reserves the right to cancel a course up to and including the date of the course if insufficient bookings have been received. We will strive to give as much notice as possible in such an event. In all cases, people who had registered to attend a cancelled course will be given the option of a full refund or of rescheduling to a future course date but the Men's Hairdressing Federation disclaim any further liability.

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Contact details

Please contact us using the following details, or via our online enquiry form.